BenchPro ("we," "our," "us") builds diagnostic software for phone and computer repair shops: the
Bench Pro Tech Station desktop app, the BenchPro Tester phone app, and the
BenchPro Scanner companion app. This policy explains what data each one collects, why, and
how it's handled.
Who this applies to
BenchPro is business software sold to repair shops (our "customers") — it is not sold or marketed directly to
the phone/computer owners those shops service. This policy covers both: the shop's technicians and owners who
use our software directly, and the end customers whose devices get tested, since some of their information
(device details, diagnostic results) passes through our systems in the course of a repair shop using our
product.
What we collect
From repair shop accounts (technicians and owners):
Name, email address, and password (handled by our authentication provider — we never see or store your password in plain text).
Business information you provide when creating a store (shop name, address, phone, logo).
Billing information, handled entirely by our payment processor — BenchPro's own servers never receive or store your full card number.
Basic usage/license data needed to run the product (which computers are activated on your account, app version).
From a diagnostic test run on a customer's device:
Device identifiers and specs relevant to the diagnostic (model, serial number, IMEI, OS version, storage/battery/hardware info).
Pass/fail results for each hardware test run (touch screen, cameras, speakers, microphone, sensors, battery health, and similar).
Camera and microphone access is used transiently, on-device, to let the technician verify those components work during the guided test — a short recording or preview is used for that purpose in the moment and is not uploaded to BenchPro's servers as part of the diagnostic result.
The finished diagnostic report (a summary of the above) is stored in the repair shop's own account so they can retain a record and reprint it later.
How we use it
To operate the product: run diagnostics, generate and store reports, sync results between the phone app and the desktop app, and manage store/technician accounts.
To bill for subscriptions, through our payment processor.
To provide customer support when a shop contacts us.
To maintain and improve the reliability of the software (e.g. diagnosing bugs).
We do not sell personal data, and we do not use diagnostic data from customers' devices for advertising.
Who we share it with
We use a small number of service providers to run BenchPro, each of which processes data only on our behalf:
Authentication and database hosting — for accounts, stores, and diagnostic history.
Payment processing — for subscription billing.
We don't share data with anyone else except where required by law.
Data retention
Diagnostic reports and account data are retained for as long as a store's account is active, so shops can look
up past repairs and reports. A shop owner can request deletion of their account and associated data by
contacting us (below).
Your choices
Technicians and shop owners can request access to, correction of, or deletion of their account data at any time.
Camera, microphone, and local network permissions requested by the BenchPro Tester phone app can be reviewed or revoked at any time in your device's Settings — the relevant test simply can't run without them.
Children's privacy
BenchPro is business software intended for use by repair shop staff, not children, and we do not knowingly collect data from children under 13.
Changes to this policy
If this policy changes, we'll update the date at the top of this page.